Shipping & Delivery
Who Is PackShip USA?
To provide superior packing protection, PackShip USA utilizes several packaging solutions, including Foam In Place (FIP), foam wrap, bubble wrap, packaging peanuts, foam board, and furniture blankets.
We offer local delivery up to 250 miles from our store locations. Local delivery fees are $50 within the first 25-mile radius of each store location. Beyond the 25-mile radius, we charge $1 per mile round-trip. Delivery includes carrying into your home, assembly, and set-up of all purchased items.
PackShip USA provides both curbside delivery and inside delivery/setup to residential locations throughout the United States. The definitions of each service are detailed below.
Delivery Description: After the furniture is thoroughly packed, it is shipped via less-than-truckload (LTL) common carrier (such as Yellow Freight, Roadway, etc.). Once the shipment arrives to the destination terminal, PackShip USA will call the receiving customer to let them know it has arrived and provide the customer with the carrier’s phone number to call to schedule delivery. The LTL common carrier will use a 28’ or 48’ tractor trailer unit to make delivery. The delivery will be made with one driver and the trailer will not have a lift gate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. Additional people may be required depending on the size of the order being delivered. It is the customer’s responsibility to take the furniture inside the home. Extra charges will apply if the customer requests to have the shipment carried inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact PackShip USA immediately and a claim will be filed. (Note: If there are any tears, indentations, or holes on the exterior of the package, but no damage is found, the customer should still note on the Delivery Receipt that the packaging contained holes and/or tears.) The delivery time for the Curbside Delivery method is 10-14 business days. This delivery method generally is less expensive than the Inside Delivery with Set Up method.
Delivery Description: When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer’s home with two men. Once the shipment arrives to the destination terminal, PackShip USA will call the receiving customer to let them know it has arrived and provide the customer with the carrier’s phone number to call to schedule delivery. The carrier will deliver the furniture in a 45’ or 48’ tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or liftgate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact PackShip USA immediately and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is 14-21 business days. This delivery method generally is more expensive than the Curbside Delivery method.
PackShip USA continues to invest significantly in technology. Our strategy is to “utilize leading edge technology that increases productivity, improves supply chain visibility, and adds value to the distribution process.” In order to meet these standards, we have deployed the following technology:
Barcodes and Scanners: PackShip USA produces barcodes and electronically scans all products that we receive. This provides up to date order tracking throughout the entire process, from pickup at the builder to delivery at the final receiver’s.
Tracking: PackShip USA provides its customers with each shipment’s tracking number as well as access to a web based order tracking system available in real time. In addition, employees within our company track each shipment daily, ensuring delivery in a timely manner.
PackShip USA has won the Cascade Capital Business Growth Award the past 7 years.