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Shipping & Delivery

Shipping

Small items that can be shipped economically by US Mail, UPS, or FedEx can be arranged. For larger purchases outside of our local delivery area, we ship through PackShip USA.

Man Loading Package into PackShip Truck
PackShip USA trucks outside of warehouse

Who Is PackShip USA?

PackShip USA is a family owned company based in Orrville, Ohio, with additional locations in Northern Indiana (Goshen), Eastern Pennsylvania (Lancaster County), and High Point, North Carolina. PackShip USA prides itself on being the best packing and shipping company in the industry.

To provide superior packing protection, PackShip USA utilizes several packaging solutions, including Foam In Place (FIP), foam wrap, bubble wrap, packaging peanuts, foam board, and furniture blankets.

Packaging

During the packaging process, all “touch” points (edges, corners, sharp points) of the furniture are packaged with protective foam called Foam In Place (FIP). FIP is manufactured foam that is dispensed with a machine in a liquid state. While being dispensed, it expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of each furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. All flat sides and tops are protected with 3/4″ polystyrene sheets. A custom box made from 275 pound test, double wall cardboard sheeting covers the furniture piece. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier.
PackShip USA Packaging Method

Delivery

We offer local delivery up to 250 miles from our store locations. Local delivery fees are $50 within the first 25-mile radius of each store location. Beyond the 25-mile radius, we charge $1 per mile round-trip. Delivery includes carrying into your home, assembly, and set-up of all purchased items.

Delivery Options

PackShip USA provides both curbside delivery and inside delivery/setup to residential locations throughout the United States. The definitions of each service are detailed below.

Curbside Delivery

Delivery Description: After the furniture is thoroughly packed, it is shipped via less-than-truckload (LTL) common carrier (such as Yellow Freight, Roadway, etc.). Once the shipment arrives to the destination terminal, PackShip USA will call the receiving customer to let them know it has arrived and provide the customer with the carrier’s phone number to call to schedule delivery. The LTL common carrier will use a 28’ or 48’ tractor trailer unit to make delivery. The delivery will be made with one driver and the trailer will not have a lift gate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. Additional people may be required depending on the size of the order being delivered. It is the customer’s responsibility to take the furniture inside the home. Extra charges will apply if the customer requests to have the shipment carried inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact PackShip USA immediately and a claim will be filed. (Note: If there are any tears, indentations, or holes on the exterior of the package, but no damage is found, the customer should still note on the Delivery Receipt that the packaging contained holes and/or tears.) The delivery time for the Curbside Delivery method is 10-14 business days. This delivery method generally is less expensive than the Inside Delivery with Set Up method.

Inside Delivery With Setup

Delivery Description: When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer’s home with two men. Once the shipment arrives to the destination terminal, PackShip USA will call the receiving customer to let them know it has arrived and provide the customer with the carrier’s phone number to call to schedule delivery. The carrier will deliver the furniture in a 45’ or 48’ tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or liftgate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact PackShip USA immediately and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is 14-21 business days. This delivery method generally is more expensive than the Curbside Delivery method.

Technology

PackShip USA continues to invest significantly in technology. Our strategy is to “utilize leading edge technology that increases productivity, improves supply chain visibility, and adds value to the distribution process.” In order to meet these standards, we have deployed the following technology:
Barcodes and Scanners: PackShip USA produces barcodes and electronically scans all products that we receive. This provides up to date order tracking throughout the entire process, from pickup at the builder to delivery at the final receiver’s.
Tracking: PackShip USA provides its customers with each shipment’s tracking number as well as access to a web based order tracking system available in real time. In addition, employees within our company track each shipment daily, ensuring delivery in a timely manner.
PackShip USA has won the Cascade Capital Business Growth Award the past 7 years.